Return policy
Last Updated: January, 2025.
Please read our return policy carefully to understand our practices.
If you have questions about this policy, contact: contact@tiltcollection.com
1. Returns
We accept returns for eligible items within 15 days of the original purchase date. Items must be unused, in original packaging, and in the same condition as received. To commence a return, you can contact us at contact@tiltcollection.com Please note additional shipping costs may be incurred.
2. Non-Returnable Items
The following items cannot be returned e.g., gift cards, downloadable products, custom products or “final sale”.
3. Refunds
Once we receive and inspect your return, we will notify you via email. Approved returns will be refunded to the original payment method within 30 business days.
4. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us within 15 days. Exchanges are subject to item availability.
5. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective items).
6. Return Process
To initiate a return, please follow these steps:
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Contact us with your order number and reason for return.
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We will provide instructions for returning your item.
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Package your item securely and ship it our warehouse.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions for a replacement or full refund.
8. Late or Missing Refunds
If you haven’t received your refund yet, first check with your bank or credit card company, as processing times may vary. If you still haven’t received your refund, please contact us at contact@tiltcollection.com
Contact Us
If you have any questions regarding our Return Policy, please reach out to us at: contact@tiltcollection.com
